Service Management
Mavim Rules for Integrated Service Management (ISM®) is a process model,
which allows you to implement service management easily and quickly in
a service-oriented organisation. Like a help desk, call centre,
facilities department or IT department.
In the ISM-model the newest insights, best practices and technical
possibilities are combined to improve the quality of service management
in your organisation. The ISM process model is inspired on ITIL® and
MOF®.
The process model is designed on top of six fundamental processes,
which are related in such a way that they activate and control each
other. This makes the whole service delivery process controllable,
manageable and successful.
The ISM-model is constantly updated. Clients of the ISM model receive all update like new templates, working instructions and reporting models.
If you are interested in Mavim we can inform you in several ways, contact us to learn more.
